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Privacy Policy

At Elysian Funeral Services, we understand that the information you share with us is deeply personal. We are committed to handling all personal data with care, discretion, and respect, in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

1. Our Commitment to Your Privacy

We respect the trust you place in us during a sensitive time. Personal data is collected only when necessary and is used solely to provide funeral services, fulfil legal obligations, and support you appropriately.

We do not sell or misuse personal data under any circumstances.

2. What Personal Data We Collect

Depending on the services required, we may collect personal data including (but not limited to):

  • Name, contact details, and identification information

  • Information relating to the deceased (such as name, identification details, and religious or cultural preferences)

  • Next-of-kin and family contact details

  • Information required for permits, registrations, or regulatory compliance

  • Payment and billing information

  • Any other information necessary to arrange funeral or repatriation services

We collect only what is reasonably required to carry out our services.

3. How We Use Your Personal Data

Your personal data is used strictly for purposes such as:

  • Arranging and delivering funeral and related services

  • Communicating with you regarding service matters

  • Fulfilling legal, regulatory, and licensing requirements

  • Coordinating with third parties involved in the funeral arrangements (e.g. religious institutions, crematoria, transport providers)

  • Internal administrative and record-keeping purposes

All use of personal data is aligned with PDPA requirements.

4. Disclosure of Personal Data

We may disclose personal data only when necessary and on a need-to-know basis, including to:

  • Government authorities or regulatory bodies, where required by law

  • Third-party service providers engaged to support funeral arrangements

  • Professional advisers where legally or operationally necessary

All third parties are expected to handle personal data responsibly and confidentially.

5. Consent

By engaging our services or providing personal data to us, you consent to the collection, use, and disclosure of personal data as described in this Privacy Policy.

You may withdraw consent at any time by notifying us in writing. Please note that withdrawing consent may affect our ability to provide or continue certain services.

6. Protection of Personal Data

We take reasonable and appropriate measures to safeguard personal data against unauthorised access, misuse, loss, or disclosure. Access to personal data is limited to authorised personnel only.

7. Retention of Personal Data

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once no longer required, data will be securely disposed of or anonymised.

8. Access and Correction of Personal Data

In accordance with PDPA, you may request to:

  • Access personal data we hold about you; or

  • Correct any inaccurate or incomplete personal data

Requests will be handled within a reasonable time and in accordance with applicable legal requirements.

9. Website Use & Cookies

Our website may collect limited technical information such as IP addresses or browsing data to improve user experience. We do not use cookies to collect sensitive personal data without your knowledge.

10. Updates to This Privacy Policy

​We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The most current version will always be published on our website.

11. Contact Us

If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact:

Elysian Funeral Services
📞 +65 8025 3347

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